Refund policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
To start a return, you can contact us at support@mondopacks.com. Please note that returns will need to be sent to the following address: [INSERT RETURN ADDRESS]
If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at support@mondopacks.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at support@mondopacks.com.
Email support@mondopacks.com with your order number and the reason for your return. We'll reply within 1–2 business days with return instructions and the return address. Please don't send items back without contacting us first, as returns sent without approval can't be processed.
Return shipping
[Choose one:]
- [Return shipping is free. We'll email you a prepaid label.]
- [Return shipping is paid by the customer. We recommend a tracked service, as we can't be responsible for returns lost in transit.]
If your item arrived damaged, defective or wrong, we'll cover return shipping in every case.
Refunds
Once your return arrives and is inspected, we'll email you to confirm. Approved refunds go back to your original payment method within [5–10] business days. Your bank or card provider may take a few extra days to post it.
Damaged, defective or wrong items
If something arrives damaged or isn't what you ordered, email us within 7 days of delivery with your order number and a photo. We'll send a replacement or a full refund, whichever you prefer.
Questions?
Email support@mondopacks.com.
Shipping Policy
Free shipping
Every order ships free. There's no minimum.
Processing time
Orders are processed within [1–3] business days, not counting weekends and holidays. You'll get a confirmation email with tracking as soon as your order ships.
Delivery time
Once shipped, orders usually arrive within [X–X] business days. During peak seasons, holidays or carrier delays, delivery can take longer, and we'll keep you updated if it does.
Where we ship
We currently ship to [the United States only / list countries]. [If international: orders outside the US may be subject to import duties or taxes, which are the customer's responsibility.]
Tracking your order
Use the tracking link in your shipping confirmation email. Tracking can take 24–48 hours to update after your order ships.
Lost or delayed packages
If your tracking hasn't updated in [7] days, or your package hasn't arrived within [X] business days of shipping, email support@mondopacks.com and we'll look into it. If a package is confirmed lost, we'll send a replacement or a full refund.
Wrong address
Please double-check your shipping address at checkout. If you spot a mistake, email us right away. We can update it only before the order ships.
Questions?
Email support@mondopacks.com