Refund policy

Returns Eligibility

We do not accept returns or issue refunds for change of mind, personal preference, or ordering the wrong item.

We will review return, refund, or replacement requests when an item arrives:

Please contact support@mondopacks.com within 30 days of delivery with your order number and clear photos or video showing the issue.

Please do not send any item back unless you have received return instructions from MondoPacks. Unauthorized returns may not be accepted.